Policies and Guest Information

A patch test is required at least 24hours before your 1st appointment and repeated every 6 months if we haven't seen you or if there any changes to your health. Required for the following treatments:
Eyelash Tinting l Eyebrow Tinting l Lash Lifting l Hybrid Tint l Fluffy Brows

Please advise us upon booking if you have any medical conditions as this may affect the suitability of your treatment. Some medical conditions are contraindicated to certain treatments. Our therapists can advise you whether your condition will affect a particular treatment.

A deposit is required to secure your appointment. Upon booking you will be asked to pay a 50% booking fee for your treatment. Appointments aren’t confirmed until a deposit is paid and will be cancelled and opened up to other clients if not paid by the date agreed.


In the event of cancellation, amending or rescheduling with over 48 hours notice, your deposit will be refunded or moved.

If you cancel, shorten, or reschedule your appointment between 24-48 hours before your appointment start time, you will be charged 50% of your full appointment cost, this allows other clients to book in your place.

Any appointments cancelled, rescheduled, amended within 24 hours of our appointment start time, or you don’t show up to your appointment you will be charged 100% of your total service cost. Course items will be deducted from a course. No future appointments will be offered until all cancellation/no-show charges are paid.

The Beauty Factory will not issue price adjustments or refunds for change of mind (in line with cancellation/ no show timescales). If you attend your appointment and decide that you don’t want the full agreed service, you will be charged the full cost of the initially booked service. If you do change your mind, please let us know at least 48hours before your appointment and the appointment will be amended without charge. 

• If appointments are filled payments made will be credited to your account, either in full or in part.

We send email reminders 72 hours before your appointment and text reminders 48 hours before. Please check them and make any amendments ASAP. If you don’t have the reminder service, call us on 01670 352228 or email info@thebeautyfactory.co.uk with your contact details and we’ll add them to your record.
Consultation cards are emailed 3 days before your appointment, please complete these before attending your appointment.

Amendments/cancellations can be done by clicking the link on your emailed booking reminder. 48hours notice is required to make any changes online or through our app. Please do not cancel or change appointments over social media or email, the accounts are not monitored 24/7 and the message may be missed, please telephone 01670 352228.

• In our service industry, appointment times can be unpredictable, so we base them on averages. We cannot guarantee you will be in and out in your exact booking time so please make appointments when you are not in a rush to get out at a specific time. We want you to have the best salon experience and rushing not only compromises your experience but adds stress and pressure on your therapist. We endeavour to run on time, please try to be on time for us.
• If we are late starting your appointment your service is not affected.
• If you are late for your appointment, you may have your treatment time shortened to avoid inconvenience to other scheduled clients. We cannot guarantee you the full service you booked for, but we can guarantee we will do everything we can to make you look and feel amazing in the time we have; we may be able to carry out your treatment with a different therapist but if this is not possible, we will do what we can but will charge for the full cost of original booking. Appointments that have to be rescheduled, with still be charged.

• Please don’t wear mascara to your eyelash appointments (tinting, false lashes or lash lift) as this may affect the end result.
• Contact lenses should be removed before any facial or appointment involving the eyes.
• Courses are valid for 2 years as they are in place to get the maximum benefit from treatments and therefore are intended to be used on a regular basis as specified.
• Payment for courses to be made at 1st appointment or consultation.
• Please be advised that some of our treatment times are inclusive of consultation and changing times.

In the interest of comfort for all our clients please refrain from using a mobile phone and ensure it is switched off or on silent for the full duration of your time at the salon.

We respectfully ask that you leave young children at home whilst you are having your treatments, due to strict Health & Safety guidelines, children are not permitted in any treatment rooms or to be left unattended in the reception area. We cannot be held responsible for young children at any time within the salon. Anyone entering the salon under the age of 16 years must always be accompanied by an adult.

We reserve the right to refuse a booking or appointment for any reason such as: frequent cancellations, lateness, failure to follow aftercare procedures, failure to comply with our policies.

If you have any issues, please get in touch ASAP so we can put it right for you. You may be offered advice or a free check-up appointment to assess the issue and so we can work together to come to a resolution.

We warmly welcome and respect all genders, non-binary and gender non-conforming people and the entire spectrum of the LGBTQIA+ community. We offer accessible gender-neutral bathrooms. Please reach out if you need accessible, cultural, or religious considerations made ahead of your visit. We will not tolerate hateful behaviour, compassion and kindness are exercised in our clinic.

The Beauty Factory endeavours to be as safe a space as possible. We are an anxiety-friendly space and will do our best to make you feel as comfortable as possible. What happens or is said in The Beauty factory stays in The Beauty Factory. If you’d like to clarify anything ahead of visiting, please do reach out so we can chat and make any necessary arrangements.

• Valid for 12 months for treatments and products unless stated.
• Gift vouchers are non-refundable.
• Please bring the voucher to your appointment
• If 24 hours’ notice to change or cancel is not given, full payment will be taken from the voucher. 24-48 hours 50% will be deducted from the voucher.
• Treatment must be received during the validity period stated on the voucher.
• PayPal Gift Vouchers - allow up to 4/5 days for delivery

In the event that incorrect information is provided, The Beauty Factory may not be held responsible for loss of correspondence. If there is an error or you need to update your contact details, please email info@thebeautyfactory.co.uk to have them rectified.